Welcome to LIFTR.
By using the application, creating an account, or completing a subscription, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree to any of these terms, please do not use the application or its services.
1. Service Description
LIFTR is an application specializing in fitness and nutrition services, which may include workout programs, nutrition plans, progress tracking, communication, and follow-up services within the application, with the aim of helping users achieve their fitness and health goals.
The services and features available to each user are determined according to the type and duration of the subscription purchased.
2. Account Creation
The user agrees to:
Provide accurate and complete information when creating an account and using the application.
Update their information when necessary to ensure the accuracy of the data used to prepare their program.
Maintain the confidentiality of their login credentials and not share them with any other person.
Not allow any other person to use their account or benefit from their subscription without LIFTR’s approval.
Accept responsibility for activities carried out through their account as a result of sharing login credentials or failing to keep them secure.
LIFTR reserves the right to take appropriate action if unauthorized account use or the provision of inaccurate information is discovered.
3. Use of the Application and Acceptable Conduct
The user agrees to use the application and all communication channels and services associated with LIFTR in a lawful, respectful, and responsible manner.
The following are expressly prohibited:
Misuse of the application or any of its services.
Using abusive, offensive, obscene, or insulting language toward the coach, support team, management, or any person affiliated with LIFTR.
Insulting, defaming, slandering, or making abusive accusations or allegations.
Threatening, intimidating, harassing, or repeatedly sending abusive or inappropriate messages.
Publishing or republishing content or communications with the intention of abusing, defaming, or causing harm to LIFTR or any person affiliated with it.
Attempting to hack, disrupt, interfere with, or circumvent the security systems of the application.
Using the application for any unlawful activity.
Copying, recording, republishing, selling, or distributing any part of the application’s content without prior authorization.
LIFTR reserves the right to document and retain communications and data associated with violations to the extent permitted by applicable law and to use such information when necessary to protect its rights and take appropriate legal action.
4. Workout and Nutrition Programs
Workout programs and nutrition plans are prepared based on the information and data provided by the user.
Subscribers are required to complete the information and requirements necessary to prepare their program, which may include:
For women: Providing weight, required measurements, and other requested information accurately and completely.
For men: Providing weight and uploading clear photographs from the front, side, and back, in addition to any other required information.
Users must also disclose relevant information concerning their fitness goals, injuries, or limitations that may affect the preparation of their program.
All required information must be completed correctly to enable the coach to assess the user’s condition and prepare an appropriate program.
If the user fails to provide the required information, measurements, photographs, or other details, or provides them in an unclear or incomplete manner, preparation or delivery of the program may be delayed until all requirements have been properly completed.
A delay by the user in completing the required information shall not constitute grounds for cancellation of the subscription or a refund, subject to any mandatory rights provided under applicable laws and regulations.
Results vary from one person to another based on several factors, including adherence, physical condition, diet, daily activity, and individual circumstances. Accordingly, LIFTR does not guarantee any specific result within a particular period unless expressly stated otherwise under a separate offer or guarantee.
5. Subscription Start and Program Delivery
After payment has been successfully completed and the user has fulfilled the necessary requirements and submitted their first follow-up, the coach will begin reviewing the user’s information and preparing the personalized workout program and nutrition plan.
The program will be delivered within a maximum of 72 hours after all required information and data have been received in a complete and accurate manner.
The actual subscription period begins on the date the program is delivered to the user, not on the date payment is completed.
If the user is not ready to begin, they may request to postpone the start of their subscription before submitting the first follow-up and before preparation of the program has begun.
Once the first follow-up has been submitted and the coach has begun reviewing the information and preparing the program, the subscription start date cannot be postponed unless LIFTR approves an exception.
6. Weekly Follow-Up
Weekly follow-up is an essential part of the service provided to subscribers.
The user is responsible for submitting their weekly follow-up through the application in accordance with the provided instructions, including weight, measurements or photographs, and any required notes, as applicable.
The coach will review the user’s progress and make appropriate adjustments to the program when necessary based on the information submitted.
Failure by the user to submit a weekly follow-up or adhere to the program does not automatically pause, suspend, or extend the subscription period.
7. Subscriptions, Payments, and Refunds
LIFTR may offer both free and paid services. The price, duration, and features of each subscription will be displayed before payment is completed.
Once payment has been completed and the user has agreed to these Terms and Conditions, the subscription is considered confirmed.
Payments are final, and cancellation or refunds are not available merely because the user changes their mind, does not use the service, fails to complete the requirements necessary to prepare the program, or does not adhere to the program or follow-up requirements. This is subject to any mandatory cancellation or refund rights provided under applicable laws and regulations.
Where a buy-now-pay-later or installment payment service is used through an external provider, such as Tabby or Tamara, the payment transaction will also be subject to the terms and policies of the relevant payment provider. Discontinuing the use of LIFTR does not automatically cancel any outstanding financial obligations with the payment provider unless the transaction is cancelled in accordance with the applicable procedures.
If a subscription automatically renews through an app store or any payment provider that supports automatic renewal, renewal will be processed according to the terms and settings of the applicable payment method. The user is responsible for cancelling automatic renewal before the renewal date if they do not wish to renew.
8. Postponement and Subscription Suspension
The user may request to postpone the start of their subscription before submitting the first follow-up and before preparation of the program begins.
Once preparation of the program has begun, or once the program has been delivered and the subscription period has started, the user is not entitled to request that the subscription be frozen, paused, or suspended due to inability to continue, travel, personal commitments, failure to train regularly, or other personal circumstances, unless LIFTR approves an exception.
If the user suffers an injury or experiences circumstances affecting their ability to follow the program, they may contact the coach through the application to review the program and make appropriate adjustments based on their condition and capabilities.
9. Health and Safety
The content and services provided through LIFTR are intended to support fitness and a healthy lifestyle and are not a substitute for professional medical advice, diagnosis, or treatment.
If the user has a medical condition or injury, takes medication, is pregnant, or has any other condition that may affect their ability to exercise or follow a nutrition plan, this information must be disclosed before starting the program.
The user may be advised to consult a physician or obtain medical approval before participating in certain physical activities where their condition warrants it.
The user is responsible for performing exercises and following the program in a manner appropriate to their health and physical capabilities. The user should stop any activity if unusual symptoms occur and seek appropriate medical advice when necessary.
10. Communication and Support
Direct communication with the coach is available to subscribers through the messaging system within the LIFTR application.
Official support channels are designated to assist users with matters related to accounts, subscriptions, payments, technical issues, and administrative services.
All communication channels must be used respectfully and in accordance with the conduct and acceptable-use provisions of these Terms and Conditions.
11. Intellectual Property
All rights relating to the LIFTR name, logo, visual identity, designs, software, videos, images, text, workout programs, plans, recipes, educational materials, and any other content made available through the application are reserved by their respective rights holders.
Users may not copy, record, reproduce, publish, distribute, sell, share, or otherwise commercially or publicly exploit any LIFTR content without prior written authorization.
Subscribers are permitted to use the content provided to them solely for their personal use during the period in which they are entitled to access the service, subject to these Terms and Conditions.
12. Privacy and Data Protection
LIFTR collects information necessary to create accounts, provide services, prepare programs, follow up with users, and improve the user experience.
Such information may include personal information, weight, measurements, photographs, and information submitted by users through the application, follow-ups, and communications.
Data will be handled in accordance with LIFTR’s Privacy Policy and applicable laws and regulations.
Data will only be used for purposes related to providing and operating the service, protecting legal rights, and complying with applicable legal requirements, as further described in the Privacy Policy.
13. Account Suspension or Termination
LIFTR reserves the right to suspend or terminate an account or discontinue the user’s access to application services where the user is found to have violated these Terms and Conditions or misused the service.
This includes, but is not limited to:
Insulting, slandering, or defaming others.
Using abusive, offensive, insulting, or inappropriate language.
Threatening, intimidating, or harassing others.
Abusing the coach, support team, management, or any person affiliated with LIFTR.
Publishing content intended to abuse, defame, or cause harm to the platform or any person affiliated with it.
Attempting to hack, interfere with, or manipulate the application or its systems.
Sharing an account or content in violation of these Terms and Conditions.
Using the application for unlawful purposes.
Depending on the nature and severity of the violation, LIFTR reserves the right to take appropriate action, including suspending or terminating the account and discontinuing the provision of services.
Termination or suspension of an account due to the user’s violation of these Terms and Conditions does not entitle the user to a refund of the subscription fee, subject to any mandatory rights under applicable law that cannot legally be waived or excluded.
14. Violations and Legal Action
In the event of abuse, insults, slander, defamation, threats, or any conduct that may constitute a legal violation, LIFTR reserves the right to document the incident and retain relevant communications, information, and data to the extent permitted by applicable law.
LIFTR also reserves the right to refer the matter to its legal counsel or the competent authorities and to take any legal action necessary to protect its rights and the rights of its employees, representatives, or contractors.
The suspension or termination of an account does not prevent LIFTR from pursuing any other legal remedies available under applicable law.
15. Limitation of Liability
LIFTR will make reasonable efforts to provide its services and maintain the stability and availability of the application. However, LIFTR does not guarantee that temporary interruptions or technical issues beyond its reasonable control will not occur.
LIFTR shall not be responsible for consequences resulting from the user providing inaccurate or incomplete information, failing to follow instructions, or performing exercises in a manner inconsistent with the program provided.
Nothing in this section excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.
16. Amendments to the Terms and Conditions
LIFTR reserves the right to amend or update these Terms and Conditions when necessary.
The updated version will take effect from the date it is published or from any other effective date specified in the updated Terms. Continued use of the application after the updated Terms take effect constitutes acceptance of the amended Terms to the extent permitted by applicable law.
Amendments will not apply retroactively in a manner that deprives users of rights already acquired under mandatory applicable laws and regulations.
17. Contact Us
If you have any questions or comments regarding your subscription, account, or these Terms and Conditions, you may contact the LIFTR support team through the official communication channels provided within the application or on the website.
By using the LIFTR application and completing a subscription, the user acknowledges that they have read, understood, and agreed to these Terms and Conditions.